Frequently Asked Questions

Shipping & Delivery

When will I receive my order?

Belgium, France and the Netherlands: 1–2 business days.
Rest of EU: around 3 business days.
UK: around 5 business days.
Which countries do you ship to?

We currently ship all over Europe and to the UK.

How much does shipping cost?

Our ratings are:

Belgium: €8
Rest of EU: €12
UK: £17

Good news is that shipping is free on all orders above €50.
How can I track my order?

Once your order has been placed, you will receive a UPS tracking number by email. You can use this number on the UPS tracking website to follow your parcel.
What should I do if my order arrives damaged?

Please contact us immediately at sales@meurisse.com and we’ll find a solution for you!

Orders

Can I modify or cancel my order after placing it?

Yes, but contact us quickly after placing your order, so we can help you cancel or modify. Email address: sales@meurisse.com.
Which payment methods do you accept?

Pretty much all of them.
We accept most major payment methods, including Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact and iDEAL.
Will I receive an order confirmation?

Of course. Once your order is placed, you will receive a confirmation email in your mailbox.
What should I do if I don’t receive a confirmation email?

Please check your spam or promotions folder first. If you still can’t find it, feel free to contact us at sales@meurisse.com and we’ll help you quickly.

About meurisse

Is Meurisse the first Belgian chocolate brand?

Yes! Meurisse was founded in Antwerp in 1845 by Adolphe Meurisse, making it Belgium’s first chocolate brand.You may not know Meurisse as the first chocolate brand because it disappeared from the shelves for nearly 15 years. In 2020, the brand was revived by Henry and Clément, descendants of the founding family, who brought Meurisse back with a modern vision while staying true to its rich Belgian heritage.
What is the story of Meurisse?

Meurisse was founded in 1845. You can read the full story on the "our story" page.
What makes Meurisse unique?

Meurisse has been crafting chocolate in Belgium since 1845. We combine nearly 180 years of creativity & heritage with bold flavours and a fresh modern twist. Our chocolate is single origin, organic, made without palm oil, and we’re certified B Corp since 2024.

Is Meurisse still a family-owned brand?

Yes. Today, Meurisse is once again in the hands of the founding family’s descendants, continuing the story that started back in 1845.
Where is Meurisse based?

Our HQ are located in Antwerp, with our corporate office based in Brussels.
When was Meurisse re-launched?

September 2020.
Where is your chocolate manufactured?

In three different facilities around Belgium: Ghent, Nivelles and Puurs-Sint-Amands.

About Chocolate

Is dark chocolate healthy?

Dark chocolate contains antioxidants and generally less sugar than milk chocolate. In general, the higher the cacao percentage, the lower the sugar content.That said, chocolate should still be enjoyed as a treat and part of a balanced lifestyle.
Where does cacao come from?

Cacao grows in tropical regions around the world. The cacao used in our chocolate is single origin, from Papua New Guinea.
What is the difference between dark and milk chocolate?

Dark chocolate contains a higher percentage of cacao and no milk, giving it a richer and more intense flavour. Milk chocolate is softer, creamier and sweeter.
Why does chocolate sometimes develop a white layer?

No worries — your chocolate hasn’t gone bad :) That little white layer is called “chocolate bloom” (or fat blooming). It can happen when chocolate experiences temperature changes or a bit too much humidity during its journey. The appearance may look slightly different, but the chocolate is still perfectly fine, and still good to eat.

What is single origin chocolate?

Single origin means the cacao comes from one specific, clearly defined place. It gives us full traceability back to the source and lets the character of that origin really shine through in the flavour.

About our products

Is meurisse organic?

All our products are organic and Fairtrade certified, except for our Choconuts range.
Do you have vegan or vegetarian products?

All Meurisse products are suitable for vegetarians. In addition, all our dark chocolates are vegan and plant-based.
Do your products contain allergens?

Some of our products may contain or trace nuts, milk, or other allergens. Please always check the product packaging or description for detailed information.
Are your products gluten-free?

All of them are, except for our Milk chocolate tablet with Pretzels.

How should I store chocolate?

Keep cool and dry, preferrably between 12°C and 18°C.
What is the shelf life of your products?

Our tablets & mini tablets have a shelf life of 1.5 years. Our Choconuts and spreads can be enjoyed for up to 1 year. You’ll always find the best-before date clearly indicated on the packaging.
Do you use palm oil?

No, we do not use palm oil in our chocolate tablets.
Do you have limited-edition flavours?

Yes :) Every year around Christmas, we create a special gifting collection with exclusive flavours and seasonal packaging.

Tablets

Dark chocolate with Caramelised Almonds

Dark chocolate with Caramelised Almonds

Dark chocolate with Caramelised Almonds
€5,50 EUR
€5,50 EUR